Your account.
Your choice.

Last updated: September 23, 2026

Use this page to delete your Gemmoki game account or request help from Syed Interactive LLC. You do not need to reinstall the game to contact us.

Before you delete

Account deletion is permanent. It removes the game identity and its purchase associations, and the in-game flow also clears this device's saved names, Journey progress and cached ownership. In builds with Player Safety, it clears local blocked-account and recent-opponent records too.

Your Apple or Google account is not deleted. Purchases are not automatically refunded, and restoring them to a new game identity may require support. Contact us first if you need help keeping access to purchased monsters. Do not delete progress simply to test the feature.

Delete through the game

Leave any active match and return to the main menu. An internet connection is needed to complete game-service deletion.
Open Monster Shop → Account → Delete Game Account.
Read the warning, then choose Delete My Game Account to confirm.
Wait for confirmation that the game account was deleted. If the app says deletion is not complete, retry from Account when your connection is available.

If you cannot find the deletion control, cannot access the original game account, or a retry still fails, use the email option below. Do not assume an interrupted attempt has completed. Offline play remains available after successful deletion.

Request help without the app

Email support@syedinteractivellc.com with the subject Gemmoki account deletion. Include your game player ID if available, whether you use iPhone, iPad or Android, and whether you also want support correspondence reviewed for deletion. If you cannot find your player ID, tell us and we will help identify the account securely.

Never send a platform password, verification code, full card number, authentication token or purchase token. We may request limited evidence of account ownership before acting. We will respond in line with applicable requirements and let you know if additional information or time is needed.

What the deletion flow removes

Game services: the Unity game identity and its platform-account link, plus the purchase-verification records associated with that game identity in our entitlement service.
This device: saved game names, cached ownership, Journey levels and achievements, and any local review-access flag. Updated builds also remove the local block list and recent-opponent record.
Support correspondence: this is separate from the in-game account database. Tell us if you also want support messages or safety reports reviewed for deletion. Applicable legal, security or dispute-related retention may still apply.

Local cleanup happens after the server confirms deletion. If a later cleanup step fails, the app keeps a pending-deletion state so you can retry. Contact support if the original account session is no longer available.

What is not automatically removed

Your Apple or Google account and the store's own payment or purchase-history records.
Copies on another device, or in device and cloud backups. Manage those copies through the relevant app or platform controls.
Records providers are required or permitted to retain for payment processing, security, dispute handling or legal obligations.

Our entitlement service retains a hashed game-account identifier and deletion-request timestamp to prevent old credentials from recreating deleted purchase associations. This marker does not contain a nickname or purchase receipt. Uninstalling Gemmoki does not itself submit a server-side deletion request.

Player-safety records

Player Safety is available in updated builds. If you do not see it, contact support. In supported versions, Manage Block List → Clear Block List removes this device's blocks without deleting your account or progress. It does not remove the separate recent-opponent record, and it allows those accounts to connect again. A successful game-account deletion clears both records on the device used for deletion.

Blocking is not the same as reporting. Reports are emails you choose to send, so clearing local data or a block list does not delete an email already sent to support.

Read the Gemmoki privacy policy or visit Gemmoki support for help with accounts, purchases and player safety.